Travel Health Advisory: Coronavirus Update

PLEASE NOTE: If your booking has been affected, our reservations team with be in contact shortly

17 February 2021

OPERATIONAL UPDATES

On behalf of the Scenic Group team, we hope that you and your families are all well. 

Whilst there has been encouraging progress made with several countries starting to implement a COVID-19 vaccination program, the timeframes for the roll-out varies significantly for each region that Scenic Group (including Scenic Luxury Cruises & Tours and Emerald Cruises) operates in. The safety of our guests and crew remains our first priority and we are closely monitoring this constantly evolving situation.  

However, the continuing Government travel restrictions, quarantine requirements, venue, attraction closures and extension of lock-downs in many countries, continues to make it impossible for us to fully operate our scheduled itineraries for your clients with river cruise and ocean cruise departure dates from 1 to 31 May 2021.

For Ocean and River Cruise bookings, the flexible conditions for your FTV are as follows:

• Valid for travel commenced through to 30 June 2024
• The 100% FTV is based on the amount paid for your reservation to date
• The FTV can be applied to any river or ocean cruise booking within the Scenic Group
• The credit can be applied to any existing booking or when re-booking your future travel
• Is fully transferrable to another guest
• Upon the expiry of the FTV on 30 June 2024, guests who choose not to travel may contact us to receive a cash refund equal to the amount paid
 

For International Land Tour bookings, the flexible conditions for your FTV are as follows:

• Valid for travel commenced through to 30 June 2024
• The 100% FTV is based on the amount paid for your reservation to date
• The FTV can be applied to any land tour, river or ocean cruise booking within the Scenic Group
• The credit can be applied to any existing booking or when re-booking your future travel
• The FTV is also fully transferrable to another guest
• Upon the expiry of the FTV on 31 December 2023, guests who choose not to travel may contact us to receive a cash refund equal to the amount paid.

 

Alternatively, if you would prefer to receive a full refund of your reservation rather than the Future Travel Voucher, please feel free to contact us at your earliest convenience and we will be happy to arrange this.
 
Your Clients Future Travel Voucher Protection
In order for the Future Travel Voucher to be bonded by ATOL it can only remain valid for a relatively short period of time. We felt that this did not give our guests enough flexibility. Therefore, we have chosen to give your client’s the option of an unbonded Future Travel Voucher valid up to June 2024. 
When you do re-book and apply your Future Travel Voucher, your reservation will be fully ATOL protected.

 

With many people now planning and looking forward to travelling in 2022 and 2023, we are starting seeing significantly increasing demand for popular cruise and tour destinations, departures and suites. To re-book your preferred departure with your Future Travel Credit, or if have any questions regarding the above or the Future Travel Credit process, please contact your Travel Agent or the Scenic reservations team.

Our flexible booking and cancellation policy for guests with a River Cruise, Ocean Cruise and/or international Land Tour booking, departing from 1 June 2021, is as follows: 

All guests with a booking scheduled to depart from 1 June 2021 to 31 December 2022 (or 31 December 2023 for Scenic Eclipse), have the option to transfer their booking to an alternate date without the Scenic Group fee, up to 60 days prior to departure. The value of the booking will be applied as a Future Travel Credit (FTC). 

Please note, the final payment is due as per your booking conditions, and if you choose to cancel or transfer there may be third party fees applicable, which will be at your own expense. This flexible booking and cancellation policy excludes Russia, South America, Australia and New Zealand Land Touring.

We will continue to monitor the changing global situation and remain committed to doing our best to assist with your concerns and adjusting travel plans.  

On behalf of the Scenic Group team, we are here to support you during this challenging period and look forward to exploring our precious world with you again soon.