What personal information do we ask for?
If you are requesting a brochure, or joining our Online Newsletter, we will ask for your name, your postal address, your telephone and e-mail address.
How does Emerald Waterways use this personal information?
We need your name, address and/or e-mail address so that we can send out your brochure order, and/or advise you of special offers/promotions we think you would be interested in. On all forms you will be given the opportunity to opt-out of receiving occasional email marketing information from Emerald Cruises. We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring
visitor traffic patterns and site usage to help us develop and improve the Emerald Cruises site further.
How does Emerald Waterways protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. We also have a Firewall (security software) in place to protect our internal information from the Internet.
Yes, Emerald Cruises uses 'temporary cookies', which are only used during the brochure request process. (A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central)).
Will Emerald Waterways disclose any of this personal information to third parties?
Emerald Cruises will only disclose your name and booking details to our suppliers for operational purposes. We will not pass on your details to other companies for marketing purposes. We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.
Will Emerald Cruises use the information I give for direct mailings?
It is necessary to investigate a complaint;
• It is part of a management 'spot check' that customer service standards are being met;
• There is a threat to the health and safety of staff or visitors or for the prevention or detection of crime;
• It is necessary to check compliance with regulatory procedures; or
• It will aid standards in call handling through use in training and coaching our staff.
However, this will only be permitted if the recording is edited so that the caller remains anonymous and the member of staff who was party to the call agrees to its being used in this
If it becomes clear that a communication is private or the person making the call says that they do not wish to have their call recorded, the call recording will be stopped.
Advising callers that calls are being monitored/recorded
Where call recording facilities are being used we will inform the caller (through Welcome Message) that their call is being monitored/recorded for quality / training purposes so that they have the opportunity to consent by continuing with the call or hanging up.